ProjectMinder’s pro-active support praised in UK Customer Satisfaction Awards

11 Feb 2009

The ‘Customer Kings’ competition, in its inaugural year, recognises an elite few that go above and beyond traditional measures to ensure customer satisfaction, particularly acknowledging innovation and the creative use of technology.

Advanced Business Solutions was awarded a ‘High Commendation’ by the judges who praised the firm for providing exemplary support to its customers. Judges highlighted the company’s forward-thinking use of technology to encourage customer loyalty via the active monitoring of clients’ use of their software.

Specific reference was made to the ProjectMinder financial project management system with one of the highest client retention rates in the industry – 98%. Its SaaS delivery model allows the support team to check readings on the internal servers and use that feedback pro-actively to suggest ways in which customers can maximise their return on their investment.

As the judges observed, outstanding customer retention levels reflect Advanced Business Solutions long standing commitment to provide the best customer service to its 60,000 software users. As a sector specialist, the company has market leading positions in a number of key sectors including accountancy practices, solicitors, barristers, not-for-profit and healthcare.

CEO Martin Leuw commented “We are delighted that our pro-active approach to customer service and support has been highlighted by the judges of the Customer Kings Awards. Our focus is and has always been to get closer to our customers, so that we can deliver on our promise of the very best quality software and exemplary care at every stage of the relationship.”

A panel of small to medium sized business experts judged the competition.